How it works
Simple, friendly and free
Who can get help
Anyone with a Pensioner Concession Card who lives in or near Brisbane or the Gold Coast.
How we check
We simply ask you to confirm you hold the card. We don't copy it or write down the number.
What to bring
Your phone, tablet or laptop, the charger, and your glasses if you use them. A notepad is handy.
What to expect
A calm, friendly helper who explains things in plain English and lets you do the tapping.
How long it takes
About an hour. Take a break whenever you like. You're welcome to come back again.
Booking for someone else
Choose "someone else" on the form or call us. Please ask them first, and tell us how best to reach them.
Common questions
Is it really free?
Yes. GreyClick is free for Pensioner Concession Card holders. There are no fees, no sales pitch and nothing to buy.
Who can get help?
Anyone who holds a Pensioner Concession Card and lives in or near Brisbane or the Gold Coast.
How do you check that I'm eligible?
We simply ask you to confirm that you hold a Pensioner Concession Card. We don't take a copy and we don't record your card number.
What should I bring?
Bring your phone, tablet or laptop, its charger, and any passwords you might need written down — but keep them to yourself. A notepad can help too.
How long is a session?
Most sessions run for about an hour. You can take breaks whenever you like.
Can I book for my mum, dad or a friend?
Yes. Choose "someone else" on the booking form, or call us. Please check with them first, and let us know the best way to reach them.
Will you ask for my passwords?
Never. A helper will never ask for your passwords, PINs or banking details. You type them yourself, and the helper looks away.
I'm nervous I'll ask silly questions.
There are no silly questions. Our helpers are patient, and we go at your pace. Many people start with the very basics.
Do I need my own device?
It helps, because you'll learn on the device you use every day. If you don't have one yet, email us and we'll talk it through.
Still have a question? Talk to a person.
✉️ Email info@greyclick.com.auTell us your name and the best way to reach you. We aim to reply within 2 business days. A family member can write on your behalf.